Returns Policy

All returned items (including Warranty repairs) must have a Return Materials Authorization number (RMA#) or they will not be accepted for repair or return by our Receiving Dept.

The RMA# must be CLEARLY MARKED on the shipping label and on all accompanying paperwork for repairs or credit to be authorized.

A 25% RESTOCKING charge will be applied against credits issued for any items returned to us for reasons other than authorized repairs.

To obtain an RMA number please call 781-395-6700 during normal business hours. You may also fax (781-395-8000) or e-mail ( ) your request to us for an RMA #. An RMA will be sent back to you via the same method you contacted us for each authorized repair or return.

Please include or be prepared to provide the following information:

Buyer Information Name
Complete address
Contact Information (Telephone, Fax numbers, E-mail address etc.)
Product Information Make / Model Number
Serial Number (where applicable)
Date of Purchase
Copy of HDI Invoice or purchase receipt
Reason for return or repair